This page explains how Solent Glide Scooters handles information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It applies to all visitors, customers, and anyone contacting us through our website or by email.
When you make a booking or contact us, we collect basic details such as your name, email address, phone number, and any notes you include in your message. When you rent a scooter, we may also record start and return times, equipment numbers, and payment reference codes. These records help us manage hires and keep the process accountable.
Your data is used only to arrange bookings, reply to questions, and maintain service logs. We may also use anonymous data to improve how our website performs — for example, checking which pages are most often visited. We do not share personal data with advertisers or unrelated third parties.
Booking information is stored securely within the UK. We keep essential records for up to 24 months after a hire for audit and tax purposes, then remove or anonymise them. Emails and contact forms are archived safely for six months, after which they are deleted unless still relevant to an open request.
Our lawful basis for processing information is “contract” (to provide the service you request) and “legitimate interest” (to maintain safety, security, and communication). Where we send optional updates, we rely on your explicit consent.
Under the UK GDPR, you have the right to:
We use small functional cookies to remember visitor preferences and anonymous analytics tools to understand website performance. See our separate Cookies & Controls page for details.
All systems are password protected and hosted on UK-based servers. We restrict staff access to only those who need data to perform their work. Any printed materials are securely shredded when no longer necessary.
Our website may contain links to council travel maps or transport resources. These are maintained by other organisations with their own privacy statements. We cannot control how they manage data once you leave our site.
If you have any concern about how we handle information, contact our Data Contact Officer via:
Solent Glide Scooters
19 Above Bar Street, Southampton SO14 7DX, England
Email: [email protected]
Telephone: +44 23 8097 4521
If you are unsatisfied with our response, you may contact the UK Information Commissioner’s Office (ICO).
This Data Use Guide was last updated in October 2025.